How do I place my order?

At the moment I am accepting new orders, but will be putting a cap on the quantities since I am handcrafting each piece myself. I will share info here with updates to this as needed. As long as inventory is listed you will be able to add the appropriate size to your cart and checkout as normal.

Where do I send my photos?

Once I receive your order, I will reach out to you within 48 hours to request images be sent to my email. It is best to send images that are not too dark, and in natural lighting so I can see the characteristics of your pet as clearly as possible. The portraitures will be of the face only so try to capture a front view if possible.

How long will it take to get my custom piece?

Currently I am anticipating a 2-3 week turnaround time. Since each piece is made to order and custom to your pet, there is a longer wait, but the end result is well worth it!

Can you add real hair/fur from my pet?

Absolutely! I love doing memorial pieces and I am happy to add some into your custom piece. Please note that the majority will still be done using the wool roving, but I can add your fur into specific areas. We will need to communicate via email to arrange sending this.

Are returns accepted?

Since each piece is custom, I cannot accept returns. A lot of time goes into each piece and I will do my very best to capture your pet as accurately as possible.